Unify, Automate, and Elevate Customer Complaint Management

One platform to centralise complaints from WhatsApp, Email, Web, and Phone. Enforce SLAs, empower agents, and gain AI‑ready insights – all in real time.

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Trusted by forward‑thinking automotive leaders

AutoCorp
MotorGroup
CarMakers
FleetCo
AutoTech

The challenge

Complaints are scattered, SLAs are missed, and insights are lost.

OmniCMS brings everything together – so you can respond faster, resolve smarter, and build loyalty.

Siloed Channels

WhatsApp, email, web, phone – all unified in one dashboard. No more switching between tools.

Missed SLAs

Automatic due dates, breach detection, and escalation workflows ensure accountability.

Manual Reporting

Real‑time dashboards with drill‑down charts give you instant visibility into performance.

Missed Escalations

Automated escalation engine ensures issues never fall through the cracks.

See it in action

A modern interface that agents love

Agent Dashboard

The agent dashboard: at‑a‑glance stats, powerful filters, and interactive ticket details.

What our clients say

Trusted by industry leaders

"OmniCMS cut our average response time by 60% and gave us total visibility into SLA compliance. The escalation engine ensures nothing is missed."

JD

Jane Doe

Head of Customer Support, AutoCo

"The real‑time dashboard and AI‑ready data have transformed how we predict and prevent escalations. Highly recommended!"

MS

Mark Smith

VP Operations, MotorGroup

Ready to transform your complaint management? Start your free trial today.

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